Refund policy

Return & Refund Policy

All sales are final. Due to the nature of our products, Sechey does not accept returns, exchanges, or offer refunds once an order has been placed.

Shipping Protection

Our wines are packaged with care, but glass bottles are breakable and may be damaged during transit. We strongly recommend selecting shipping protection at checkout to protect your order against damage, loss, or other eligible shipping issues.

If your package arrives damaged and you purchased shipping protection, please follow the instructions provided by the shipping protection provider to submit a claim.

Orders shipped without shipping protection are at the customer's risk, and Sechey is not responsible for bottles that are damaged or broken during transit to the extent permitted by applicable law.

Order Issues

If you receive an incorrect item or there is another error with your order caused by Sechey, please contact us promptly after delivery so we can review the issue.

By completing your purchase, you acknowledge and agree to our final-sale policy.

Questions? Please contact our customer service team for assistance - hello@sechey.com.