Shipping policy

Shipping Policy

We want your Sechey wines to arrive safely and as quickly as possible. Please review the following information before placing your order.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

Once your order ships, you will receive a shipping confirmation with tracking information.

Shipping & Delivery

Shipping rates and available delivery methods are calculated at checkout based on your order and delivery address.

Delivery estimates provided at checkout are estimates only and are not guaranteed. Once a package has been transferred to the shipping carrier, delivery timing may be affected by weather, carrier delays, holidays, or other circumstances outside of Sechey's control.

Please make sure your shipping address is complete and accurate before submitting your order.

Shipping Protection

Sechey wines are shipped in glass bottles and are breakable. We strongly recommend adding shipping protection to your order at checkout.

Shipping protection may provide coverage for eligible packages that are damaged, lost, or experience other covered issues while in transit. Claims for protected shipments should be submitted according to the instructions provided by the shipping protection provider.

If you choose not to purchase shipping protection, Sechey is not responsible for loss or damage occurring during transit to the extent permitted by applicable law.

Damaged Packages

If your shipment arrives damaged, please photograph the package, shipping label, packaging materials, and damaged products before disposing of anything.

If you purchased shipping protection, please submit your claim through the shipping protection provider.

Incorrect Orders

If Sechey ships an incorrect product or there is another fulfillment error on our part, please contact us promptly after delivery so we can review and resolve the issue.

Lost, Stolen or Misdelivered Packages

Please use the tracking information provided with your shipping confirmation to monitor your delivery.

Sechey is not responsible for packages that are stolen or go missing after the carrier has confirmed delivery to the address provided by the customer, to the extent permitted by applicable law. We strongly recommend shipping protection for additional coverage against eligible delivery issues.

Address Changes & Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has entered fulfillment, we cannot guarantee that an address can be changed or an order can be redirected. Additional shipping charges may apply if an order is returned to Sechey because of an incorrect or incomplete address.

Final Sale

All Sechey purchases are final sale. We do not accept returns or exchanges and do not offer refunds except where required by applicable law or in connection with an error made by Sechey.

Please review our Return & Refund Policy for additional information.

Questions?

If you have questions about an order or shipment, please contact our customer service team and include your order number.